As part of ongoing appraisal and revalidation, in March 2015, Dr Harkness undertook a patient feedback survey. Every patient he saw personally in his NHS clinic for 2 weeks was asked to fill out a questionnaire following their visit. The results were anonymously collected and summarised by the Trust. Two standard questions were:
I am confident about this doctor’s ability to provide care – 100%
I would be completely happy to see this doctor again – 100%
All 41 patients surveyed replied yes to both questions.
Patients were asked to leave comments if they wished.
The following are all the unedited comments:
Wanted to try all possibilities to improve my health after conferring with me
Very happy with my visit
I was very happy with all the care I got today from everyone.
Very happy with Dr Harkness.
He has been excellent from the beginning of my treatment
I have seen this doctor on three occasions and each time he has talked to me clearly about treatment and explained everything that has/is happening.
I am grateful for his time and trouble
Very polite and informative
Very polite, explained everything very well
He made me feel at ease, most helpful
Very helpful and considerate